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We offer a 10-day ‘buyer’s remorse’ return policy on brand new purchases. Unopened boxes can be returned with no questions asked within the 10 day period from purchase. We do tray to maintain adequate stock levels of items we sell, however from time to time we may oversell items that will be subject to backorder without notification. Customer is responsible for shipping costs.
Opened product can be returned within the 10 day period but must be in like new condition and working order and not have been operated nor activated (subject to our discretion). Opened boxes will incur a 20% restocking.
Activated units are not returnable. Special Order items are NOT returnable.
After the 10 day period, all new sales are final.
Any defective merchandise needs to be reported to Blue Skies Drone Rental within 1 business day of receipt of the order and must be verified by Blue Skies Drone Rental.
Shipping and shipping costs are the responsibility of the customer.
The above policy does not apply to used purchases or to drone rentals.
Rentals are governed by the drone rental lease agreement.
For used product sales, the product can be returned within 3 days from delivery but will incur the equivalent rental fee as posted for the equipment for that time period. Any defective merchandise needs to be reported to Blue Skies Drone Rental within 1 business day of receipt of the order and must be verified by Blue Skies Drone Rental. Following 3 days after delivery Used drone sales are final.
Shipping Policies: We use DHL, USPS and FedEx as our shipping providers. Generally they work well for us. However, there are no guarantees on shipping. If you use an express shipment method, there is no guarantee you will receive an item in 1, 2 or 3 days. We do not offer refunds if shipping does not arrive on time for any reason.
For new purchases, standard manufacturer warranty applies. Customer must work with the manufacturer to get warranty service. We can facilitate warranty service for an extra fee.
For used purchases, we offer a 30-day warranty for manufacturer defects affecting functionality.
Rentals are governed by the Drone Rental Lease Agreement.