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We support our customers for products they purchase through our store. For those customers who purchased their products through other methods we can also offer support.
We do encourage you to support your local mom & pop shop.
All payments made via this website will be the full charge of the purchase at the time the order is placed. This includes special order and pre-order items.
We offer a 10-day ‘buyer’s remorse’ return policy on brand new purchases. Unopened boxes can be returned with no questions asked within the 10 day period from purchase. Customer is responsible for shipping costs.
Opened product can be returned within the 10 day period but must be in like new condition and working order and not have been operated nor activated (subject to our discretion). Opened boxes will incur a 20% restocking.
Activated units are not returnable. Special Order items are NOT returnable.
All software, care codes, shield codes or insurance codes are non-refundable & not returnable.
After the 10 day period, all new sales are final.
Any defective merchandise needs to be reported to Blue Skies Drone Rental within 1 business day of receipt of the order and must be verified by Blue Skies Drone Rental.
Shipping and shipping costs are the responsibility of the customer.
The above policy does not apply to used purchases or to drone rentals.
Rentals are governed by the drone rental lease agreement.
USED PRODUCT SALES: The product can be returned within 3 days from delivery but will incur the equivalent rental fee as posted for the equipment for that time period. Any defective merchandise needs to be reported to Blue Skies Drone Rental within 1 business day of receipt of the order and must be verified by Blue Skies Drone Rental. Following 3 days after delivery Used drone sales are final.
Shipping Policies: We use DHL, USPS and FedEx as our shipping providers. Generally they work well for us. However, there are no guarantees on shipping. If you use an express shipment method, there is no guarantee you will receive an item in 1, 2 or 3 days. We do not offer refunds if shipping does not arrive on time for any reason.
NEW PUCHASES: Standard manufacturer warranty applies. Customer must work with the manufacturer to get warranty service. We can help you with the warranty process as part of our included services if you purchased from us.
USED PURCHASES: We offer a 30-day warranty for manufacturer defects affecting functionality. Some units may have remaining manufacturer warranties. This varies from product to product.
RENTALS: Rentals are governed by the Drone Rental Lease Agreement.
While the FAA does not require insurance for drone flights, we highly recommend having insurance in case of mishaps with flying drones. When you rent a drone it is your responsibility to use it in a manner consistent with the laws and return the drone in the same condition it was in before rental.
There are two types of insurance for drones.
Liability: One is liability insurance, this will cover your flights in the event of a crash or incident.
Hull Coverage: Hull coverage covers the drone if it is damaged. Typically you must have liability insurance to get hull insurance. The Sensor may also be covered separately if it is a removable sensor.
Check with your insurance provider to see if they cover the drone rental and flights. If they do not, we highly recommend that you have insurance when you are flying drones. We have found that Skywatch.ai offers some of the best options for Drone Insurance.
We boast a very large and diverse drone rental fleet of the latest aerial equipment for applications in cinematography, photography, inspection, survey, mapping, agriculture, power & energy and many other industries.
To determine the best financing option, we need to determine if you are interested in a personal financing option or if you will be using a business to finance your purchase.
BUSINESS OPTIONS:We work with 2 different companies for financing. Each Organization has their own criteria for purchases. These Financing options are for US customers only.
PERSONAL OPTIONS:
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Our on-line store is open 24/7 and we ship Monday through Thursday, excluding some holidays. Orders received for products without shipping restrictions on its product page will ship the same business day when received before 12:00 p.m. PST. Orders in high demand will have an estimated time listed on its product page and will ship according to the date listed.
Our on-line store is open 24/7 and we ship Monday through Thursday, excluding some holidays. Orders received for products without shipping restrictions on its product page will ship the same business day when received before 12:00 p.m. PST. Orders in high demand will have an estimated time listed on its product page and will ship according to the date listed.
*How long does it take for you to ship a product?*
This depends on your location, the method of shipping and the item you choose.
For in stock items inside the USA we typically ship by UPS and FedEx and for small items we ship by USPS. We typically ship items within 1-2 business days of the order for in stock shipment.
Ground Shipments can take up to 5 Business days from our Washington location. Express options are available by contacting us, but UPS and FedEx do NOT guarantee any 1 or 2-day shipments at this time.
USPS typically takes 2-3 business days for the smaller items by priority mail.
International shipments are typically sent by DHL or FedEx Express. Please note you are responsible for any customs fee, taxes and brokerage fees that may be due by importing an item into your country.
SHIPPING NOTES:
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